Podcast: Play in new window | Download (Duration: 47:28 — 50.4MB)
Subscribe: Apple Podcasts | Spotify | Amazon Music | iHeartRadio | Email | RSS | More
Pam and Paul – Tintwork
[00:00:03]
You have found
Authentic Business Adventures,
[00:00:05]
the business program that brings you
the struggles stories and triumphant
[00:00:08]
successes of business
owners across the land.
[00:00:11]
Past episodes
of the Authentic Business Adventures
[00:00:13]
podcast can be found on the podcast link
found at drawincustomers.com.
[00:00:17]
We’re locally underwritten
by the Bank of Sun Prairie.
[00:00:20]
My name is James Kademan, entrepreneur,
[00:00:22]
author, speaker and helpful coach to small
business owners across the country.
[00:00:26]
Today we’re welcoming/preparing
[00:00:28]
to learn from Pam and Paul Alix
at Tintwork over in California.
[00:00:33]
So Pam and Paul, how are
you guys doing today?
[00:00:36]
Good, great.
Thanks for having us.
[00:00:39]
Thank you.
[00:00:39]
I’m excited, I met you guys at this auto
glass trade show where windshields and tint
[00:00:45]
were just flying around like mad.
Yeah.
[00:00:50]
So you guys have a tint business
[00:00:52]
in California, which I imagine has to be
a hotbed for people interested in tinting
[00:00:57]
their windows to keep the sun out and the,
I suppose, the prying eyes out.
[00:01:01]
Oh, yeah.
Yeah.
[00:01:02]
It’s a very busy industry out here.
[00:01:05]
We can never get enough help.
[00:01:07]
You know, there’s never enough
tinters to beat the demand out here.
[00:01:10]
Yeah.
So is tinting, tinting windows
[00:01:14]
is it a relatively new thing like
[00:01:16]
in the past decade or two, or has
that been going on since..
[00:01:22]
I’ve been tinting for 33
years already.
[00:01:24]
Have you really? I’ve been tinting forever.
[00:01:27]
So, tinting been around a long time.
[00:01:29]
Every time they produce new cars,
every time they have cars with no tint I
[00:01:33]
mean is it’ll never run out unless we
just get rid of all the cars.
[00:01:38]
I don’t see it happening to soon.
That isn’t going no where no time soon.
[00:01:41]
We not going back to buggies, no.
[00:01:44]
Horses are too grumpy in the teleportation
thing I’m working on.
[00:01:48]
It’s not going to happen.
[00:01:50]
Yeah, interesting.
Interesting.
[00:01:52]
So tell me, when did you guys
start this business. Tintwork?
[00:01:56]
Well, we’ve had several different
[00:01:59]
businesses, so. Oh really? Ok. Yeah, so Tintwork started about three years ago. Ok.
[00:02:05]
And it’s it’s an app and the Tintwork is
a network of professional window tint
[00:02:10]
installers that all share
work with each other.
[00:02:13]
Oh, very cool.
So, that spawned from our individual
[00:02:18]
tint businesses because Paul’s
been doing it forever.
[00:02:21]
All right.
So we have Tint LA and Add Outlook,
[00:02:24]
Window Tinting Services,
Santa Clarita Window Tinting.
[00:02:27]
We even have Tint Vegas.
[00:02:28]
So we have all these locations
of mobile window tinting.
[00:02:32]
And it got to the point where we’re like,
wow, we need help, you know?
[00:02:35]
All right.
Like, let’s start an app.
[00:02:37]
And I’m like, well,
I don’t think anybody’s going to download
[00:02:40]
an app just to, like,
get their car tinted and then not use
[00:02:44]
the app for three years, you know,
I mean, until they change it.
[00:02:46]
I said, but if we do kind of like Uber
for the window tinting industry, now,
[00:02:52]
you’re on to something, you know,
so we just started bouncing ideas off of each other.
[00:02:57]
We’re like, you know, we get so much work,
there doesn’t need to be any competition.
[00:03:02]
Why don’t we just share
the work with each other?
[00:03:04]
Because some days our friends were crazy
busy and we were dead and vice versa.
[00:03:08]
Other days were like turning
down customers left and right.
[00:03:11]
And, you know, somebody is like,
I was dead yesterday.
[00:03:14]
But the thing is,
you have to change the mindset of old, oh,
[00:03:18]
guys, that’s in the window tinting
business, you know.
[00:03:20]
You know, they had a shop.
[00:03:21]
They won’t if they don’t get
the work they don’t want to send it no where else.
[00:03:24]
Sure. You got so so we just
trying to bring new technology
[00:03:30]
in and starting off in California.
[00:03:33]
Then we hit Vegas and we trying
to franchise around the United States,
[00:03:38]
but with the mindset of making money
without you even doing the work.
[00:03:44]
And so so we’re we’re in a slow process.
[00:03:47]
But so far we’ve been
successful out of here.
[00:03:52]
Yeah.
Out in L.A. So this is doing really well.
[00:03:55]
So you so how many tint shops did you have
or do you have right now?
[00:04:02]
Well, we have we have like we have
like satellite locations now.
[00:04:06]
We had a tint shop.
[00:04:08]
A physical tint shop.
Yeah.
[00:04:09]
In El Monte.
But the thing what happened,
[00:04:11]
people start calling and saying,
can you come to my house?
[00:04:14]
Can you come can you come to my job?
[00:04:16]
Can you come to my office?
Like wait a minute here.
[00:04:18]
We wasted money at the shop.
[00:04:20]
The shop is good
[00:04:22]
because you can you can you can monitor,
you know, the dust and everything.
[00:04:27]
But we have a technique.
[00:04:29]
I have a technique because I’m
a professional mobile window tinter
[00:04:32]
that you can use and still
have the same quality work.
[00:04:36]
And that’s that’s that’s my goal is
[00:04:39]
to teach tinters how to have the same
quality work as you do in a shop.
[00:04:43]
All right.
It’s the way to do that.
[00:04:46]
OK. You see, you can create you
can create the car itself as a shop.
[00:04:50]
All right, so so that’s that’s
that’s what we try to do.
[00:04:54]
We try to get to right now.
We’ll be there soon.
[00:04:57]
All right.
It’s interesting because I live
[00:04:59]
in Wisconsin where weather’s a little
bit different in California.
[00:05:03]
Yeah.
Eleven and a half months out of the year,
[00:05:06]
there’s about a two week period
where we’re like, this is nice.
[00:05:10]
Yeah.
[00:05:12]
Seasons, winter seasons.
[00:05:14]
And then reality kicks
in and it’s thirty below.
[00:05:16]
And you don’t want to be tinting outside.
No, not at all.
[00:05:18]
You don’t want to be doing anything
outside. You can, but you know you can.
[00:05:22]
in that kind of weather
cut the heat on in a car.
[00:05:24]
You can cut.
Yeah.
[00:05:26]
You can cut the heat on in the car and
it’s a technique
[00:05:28]
you can use just tinting inside the car.
[00:05:30]
You don’t have to really get out the car.
Wow.
[00:05:33]
OK, that’s that has skill. Other than when
[00:05:36]
you just shrink in the back window,
but everything else can be in the car.
[00:05:39]
And that’s what I figured
out by doing trucks.
[00:05:42]
I can take a roll of film, get in now,
cut the heat off and I could hit the whole
[00:05:46]
truck along as everyone
to flatten and get out.
[00:05:48]
And the one is done.
All done is done.
[00:05:50]
Well, you have to do stuff to be
able to know it can happen.
[00:05:56]
They they they stuck in a certain pattern
so they don’t try that different.
[00:06:01]
We would never have the California roll.
[00:06:04]
We wouldn’t have Absaroka roll
back window to shrink it down.
[00:06:06]
If somebody’s going to try
[00:06:09]
to cut into strips
first for a back window.
[00:06:12]
Oh, I remember.
[00:06:13]
Those are the purple
in the bubbles.
[00:06:15]
Exactly.
[00:06:16]
So so if somebody says wait a minute
let me try to shrink this
[00:06:19]
in here and it worked
and they molded and it works.
[00:06:22]
So you have to continue on being innovative.
[00:06:26]
All right.
Oh yeah.
[00:06:27]
Paul’s fearless.
Yeah.
[00:06:29]
This is also tried, but I thought if I
mess up a car, I just pay for a customer.
[00:06:34]
You go
[00:06:36]
get the back with a break the back one.
[00:06:38]
OK, I’ll get a new one back one, you know,
because I got the money to do it right.
[00:06:41]
But I can understand people who don’t have
[00:06:43]
the money to actually experiment,
you know, but I imagine that’s rare.
[00:06:47]
Breaking a window when
you’re tenten though.
[00:06:49]
You well you can’t do it.
You can’t do it.
[00:06:51]
I have to do it.
Before I broke up I broke the window on a.
[00:06:56]
On a BMW in a one at a time
when I was heating it up.
[00:06:59]
Oh, God, it is.
[00:07:02]
It’s broken.
Come on.
[00:07:04]
Oh, no.
[00:07:06]
That’s the same temperature.
[00:07:07]
Do you want me?
[00:07:10]
I said, don’t worry, Carmen.
[00:07:11]
Last guy, he came to put it in.
[00:07:13]
I took care of the customer,
[00:07:14]
gave a customer some extra
and the customers was happy.
[00:07:16]
Yeah.
All right.
[00:07:18]
It’s just a game.
I get it.
[00:07:19]
I get it.
I want to talk about window tinting
[00:07:21]
in general because I’ve seen it
locally here over the past few years.
[00:07:25]
I’ve seen some window tinting
businesses come up for sale.
[00:07:29]
And I’m always curious about what
businesses are for sale,
[00:07:31]
not necessarily to buy them,
but just to learn what are they selling?
[00:07:35]
Are they selling a job or
the selling an actual business?
[00:07:38]
And I wondered about the training.
[00:07:40]
Some guy this guy is trying to sell his
[00:07:41]
business to somebody that will be taking
over that that presumably is going to have
[00:07:46]
to be know how to turn windows. How big
of a learning curve is it for somebody
[00:07:50]
that has never done it to someone
that is now doing it professionally?
[00:07:55]
That’s that’s a very,
very, very big curve.
[00:07:59]
Like go off on basic math to algebra.
All right.
[00:08:03]
One week.
Yeah.
[00:08:04]
Anyone can slap a sticker on a car, but
[00:08:07]
to get the window and take the trim
off without destroying it.
[00:08:11]
Oh, yeah.
[00:08:11]
You have you have you
have you have Barole.
[00:08:13]
I can send you a video of a guy sent me
[00:08:15]
Sandino how to write it and he just put it
on and he like he like I don’t like saying
[00:08:21]
this guy so I had to,
I had to put that information out there
[00:08:24]
and people say about
what is this guy doing,
[00:08:28]
what is he doing?
But, you know, it just it just is hard.
[00:08:32]
Yeah.
But, you know, you just can’t get it.
[00:08:33]
You have to hire professional
tennis to come in and help you.
[00:08:36]
All right.
You have to in and they sell one to one.
[00:08:40]
The company sells their
business within the company.
[00:08:44]
They sell you all the leads
[00:08:47]
you lead and they sell you to customers.
[00:08:49]
But have you got a you got a new guy now
[00:08:52]
trying to tint windows and he
ain’t doing the same quality work.
[00:08:56]
All these all those costs
moving will be worth anything.
[00:08:59]
Anybody.
All right.
[00:09:00]
Because your reputation has gone.
Yeah.
[00:09:04]
You start getting a bunch of bad reviews
or whatever that, you know, forget it.
[00:09:08]
Yeah, but Paul actually
teaches classes as well.
[00:09:11]
It’s another thing that that he
does through the tour.
[00:09:14]
And he’s an amazing mentor.
[00:09:16]
You know, he’s super patient,
but it’s going to take a good you know,
[00:09:20]
I’m always upfront with anybody who wants
to take our classes, is upfront with them.
[00:09:24]
Like don’t expect to learn how to do this.
[00:09:26]
And then tomorrow you’re going to start
making over one hundred bucks a car.
[00:09:30]
It’s just not going to happen right now.
[00:09:31]
So I usually tell them to expect,
[00:09:34]
you know, good like if they’re practicing
full time, working with him and all,
[00:09:39]
you know, could be a good two,
three months, you know.
[00:09:42]
Yeah.
Yeah.
[00:09:43]
All right.
Don’t you think.
[00:09:45]
Yeah, they can.
Yeah.
[00:09:46]
On their own.
[00:09:47]
But, you know, you got some companies,
they do computer cut so the computer could
[00:09:51]
help the tenners because they got
a they can skip some of these skills.
[00:09:55]
They couldn’t scale, they can
skip which is kind of scary.
[00:10:00]
The so they got them know how to shrink,
[00:10:02]
you know, someone
you can take a while to learn how to swim
[00:10:05]
because you can increase
to fan in the back window.
[00:10:08]
You know, you got to know how to roll
[00:10:09]
at all without touching anything because
you can get a lot of dirt in it.
[00:10:13]
So those are the things
that they have to learn.
[00:10:15]
And as being patient,
[00:10:16]
what goes a lot of students,
they’d be afraid in front of me.
[00:10:20]
Sometimes the mess up I just do just
because I’m like, I’m not here right now.
[00:10:25]
I’m like, I’m not here.
[00:10:26]
So I leave and go somewhere
and I’ll still be watching.
[00:10:29]
But I also yeah, they just try to try to
get more comfortable when I come back.
[00:10:34]
They like, they’re like, OK, if I’m
going to just act like I’m not here.
[00:10:38]
Yeah, sure.
[00:10:39]
So it’s more getting kind of the mechanics
feel, so to speak, with them.
[00:10:43]
OK, so does that mean that if
I have a window ten company.
[00:10:47]
I want to hire a new employee,
[00:10:49]
I’m having a rough time finding some
people, so I find a guy,
[00:10:52]
this person seems smart, all that jazz,
and I want to train him from ground zero.
[00:10:57]
It’s going to take me a couple
of months to get him up to speed.
[00:10:59]
Yeah, it’s going to take so you get
you you got to get your plodder.
[00:11:03]
So because he might not know anything.
[00:11:04]
You got to get to Plodder.
You got to do computer.
[00:11:06]
Couldmean things along.
[00:11:09]
So I think I’ll be six months.
Yeah.
[00:11:10]
You go.
Wow.
[00:11:11]
OK, I mean, yeah,
they didn’t want you to get down.
[00:11:14]
Once you get the plot and everything then
you have to pay a professional tend coming
[00:11:19]
out and show this guy you might be out
another two or three thousand dollars.
[00:11:24]
But the professional journalists who can
come you to come over and he can teach
[00:11:28]
that guy and he could catch up a little
bit and he’s got a certain cause you’ve
[00:11:32]
got to do you can’t do
no test a model threes.
[00:11:35]
You know, you can’t do no,
you can’t do certain BMW.
[00:11:38]
You have to just do simple cause.
[00:11:40]
Tell me tell me what specifically was
[00:11:42]
the Teslas and those being
the test of the model three have the back
[00:11:46]
window is the least about
fifty for about almost 60.
[00:11:50]
So expensive.
So it’s huge.
[00:11:53]
You have to shrink it
the opposite way and everything.
[00:11:56]
So it is just saying don’t work it,
it’s going to go into a single word.
[00:12:01]
Got a you go and you
just going to be coming.
[00:12:04]
We have veterans on our backs.
They won’t do it.
[00:12:08]
You know, I’m doing all the tests without
[00:12:10]
a doubt, about three hundred some already
and I’ve been in it as well as you’re
[00:12:14]
in California, but you’re
talking what is a five feet or
[00:12:18]
five foot by five foot.
Yeah, yeah.
[00:12:20]
Yeah, exactly.
Doesn’t exactly come that big.
[00:12:24]
Yeah, yeah.
Yeah.
[00:12:25]
Well most of the time teachers don’t carry
[00:12:27]
60 inch rolls like we order them just
for the Teslas because there’s no need
[00:12:33]
to have that big of a role
in most of the time.
[00:12:35]
They don’t want to manage that.
Yeah.
[00:12:37]
I didn’t get the memo about that.
[00:12:40]
I know how long this is going.
[00:12:42]
Outcoming imperfective work.
All right.
[00:12:45]
Because you can always you can just go
to the app owner, go out and he can say,
[00:12:49]
OK, and it lists what kind of cause
the person doing all that.
[00:12:53]
So I want this guy to come
teach him how to do this.
[00:12:56]
Call in a guy and you get a discount.
[00:12:58]
You know, you go there and he can
teach them how to test, you know.
[00:13:02]
Well, well, no, they were so important
[00:13:04]
work, they would actually
just outsource work.
[00:13:09]
They’re not hiring a teacher.
[00:13:11]
Yeah, they’re outsourcing.
That’s what on me.
[00:13:13]
Outsourcing.
You’re still a teacher to the guys.
[00:13:16]
The at the the actually, if you watch
them enough, you can still learn.
[00:13:20]
So when we’re talking about mobile work,
[00:13:22]
they usually just don’t do the job
they’re watching over them.
[00:13:26]
So if I, if I have
Jameses Tent Emporium and I see a job come
[00:13:32]
in for a Tesla Tesla s did you
say you’re with me on a three?
[00:13:38]
OK,
so I see this Tesla three come in and I’m
[00:13:40]
like, well right Jim,
I go on your ten work app,
[00:13:45]
find somebody local ish that has
the skills to take care of that.
[00:13:50]
Yeah, yeah, yeah.
[00:13:51]
You get them to take care of the client.
[00:13:53]
I make a note on it.
[00:13:54]
Client is happy, other
other jobs didn’t work.
[00:13:58]
Whatever that knows what
they’re doing there.
[00:13:59]
Yeah.
Yeah.
[00:14:00]
You’re going to book,
you’re going to book it.
[00:14:01]
You’re going to book with your
company name throughout.
[00:14:04]
All right.
Yep.
[00:14:05]
Yeah.
You get all the credit.
[00:14:07]
Yeah.
All right.
[00:14:07]
Yeah,yeah.
[00:14:10]
Yeah exactly.
Yeah.
[00:14:11]
The car business is
being a good middle man.
[00:14:14]
I love it so.
Yeah.
[00:14:15]
Yeah.
Customer will get a receipt with your
[00:14:17]
company, name your phone number on it
because it went through you so that any
[00:14:23]
repeat business they,
they get then a truck.
[00:14:25]
You know I could do a truck.
[00:14:26]
OK, well then the next time they call
[00:14:28]
for the next one they’re calling you,
calling you personally do that one
[00:14:32]
and then getting the Tesla
to offset the truck or vice versa.
[00:14:36]
Yeah, yeah, yeah, yeah.
[00:14:38]
Oh you know, we share,
you know, we share jobs.
[00:14:40]
It’s a job share act, OK, together.
[00:14:43]
And then a lot of times two
location makes a big difference.
[00:14:46]
You know, like that was another part
of why we started it,
[00:14:50]
because we had this shop out
in La La Fuente, which was like an hour
[00:14:55]
drive for us, but it was
a really good deals.
[00:14:57]
We thought, OK, let’s try it for a year.
[00:14:59]
But more people wanted
mobile than the shop.
[00:15:02]
We were just gotcha.
[00:15:03]
OK, you know, like I’d say,
[00:15:05]
probably 90 percent of our customers
wanted to shop, you know, OK, I’m
[00:15:11]
know.
It’s like, well, all right.
[00:15:15]
Word at the shop and turned out all these
mobile jobs are just get rid of the stuff.
[00:15:20]
So now we’re getting all these calls
[00:15:21]
in this area that’s an hour away that we
don’t want to be driving to because we’re
[00:15:25]
busy in the San Fernando Valley
where we live.
[00:15:28]
So then and we had friends that we knew
[00:15:31]
that were, you know,
out there and then vice versa.
[00:15:34]
They were like, I want to come all
the way to San Fernando Valley, you know?
[00:15:37]
So it’s.
[00:15:38]
Yeah, north suburbs instead
of south suburbs, you know.
[00:15:40]
So we just started trading and it
just it you know, it worked great.
[00:15:44]
So now the app just makes
it so much easier to.
[00:15:47]
Just have it pop up and it’ll just let you
[00:15:49]
know whenever there’s something in your
area that you want to work in because you
[00:15:53]
could do a whole nother car in the time
it takes you just to drive to a job.
[00:15:57]
Oh, sure.
Yeah.
[00:15:58]
Oh, especially with the traffic out here.
Yes.
[00:16:01]
Windshield time is not paid time, so.
No.
[00:16:04]
All right.
[00:16:06]
So tell me, when you guys get this idea
for the app,
[00:16:10]
did you decide to code it or did you
outsource the coding or how did that work?
[00:16:15]
It was kind of kind
of everything works together.
[00:16:19]
You know, I got and I rented a room
to my house, you know, from South Africa.
[00:16:27]
He he he went to school with a guy, CSIR,
and then he introduced me to him.
[00:16:33]
So we ended up becoming old friends.
[00:16:35]
And then I went to I went
to school to do Kolby.
[00:16:38]
Right.
And then I learned a lot about CONI not
[00:16:41]
enough to do the app, but I learned a lot
with how you got to structure everything.
[00:16:46]
So, so I told my wife about pseudocode so
[00:16:49]
she the one actually wrote
the the app out step by step by step.
[00:16:55]
I became the she became and
she gave it to the coders
[00:17:00]
Dieudonné like wow we have to actually
write the app out
[00:17:05]
and I had to map it out every time I
wanted to say how is it laid out.
[00:17:10]
What does it do.
[00:17:11]
If you click this button
then where does it go to.
[00:17:13]
All right.
[00:17:14]
All just came from me manually doing it,
calling up the tenters, you know.
[00:17:18]
Hey, can you do this one here? Can you do
this one here? And then coming up with,
[00:17:21]
OK, how can we get the app
to do it instead of me?
[00:17:26]
OK, so you’re doing the manual process
[00:17:27]
before then and essentially
proving the model.
[00:17:30]
Yes.
[00:17:31]
Then once you prove the model,
then you can get the coders in there.
[00:17:35]
Yep.
[00:17:35]
And and it’s a ridiculous
amount of testing.
[00:17:40]
Oh it’s three hours and hours and hours.
[00:17:42]
They change one little thing on this page
and somehow it changes that way over here
[00:17:47]
with something that doesn’t even seem
really like it’s mind numbing holes.
[00:17:52]
Like I know a guy that knows a guy
[00:17:56]
and that’s how we got a really good deal.
[00:17:57]
You know, apps cost a lot.
[00:17:59]
One hundred thousand or not,
you used to do.
[00:18:01]
Yeah.
[00:18:03]
You know, so I say I go to school,
[00:18:06]
I meet all the guys that does
the apps and the computer,
[00:18:10]
and I had to put some tape
right here on my glasses.
[00:18:14]
Oh, I love it.
[00:18:15]
I love the game.
[00:18:17]
The nerd to
[00:18:19]
the secret to get a deal on software is
to go to school and pay for the school.
[00:18:24]
And then you get all the people
that need some experience.
[00:18:27]
You’re like, hey,
[00:18:29]
that’s funny.
[00:18:29]
I have a website for flower ordering
that’s in the process of becoming an app.
[00:18:35]
Yeah, that’s time and money that I’m just
tossing straight down the drain
[00:18:40]
because I have not taken the manual
process to prove the model first.
[00:18:43]
Oh yeah.
And that’s it’s whatever blooms dotcom
[00:18:46]
and it’s set up so people can just
order flowers based on price.
[00:18:49]
Not necessarily.
And what they get now.
[00:18:52]
So it’s designed for guys like me
that just don’t care what’s delivered.
[00:18:55]
Like we just trust the flower
shop to know what they’re doing.
[00:18:59]
Yeah, I’m not going to I’m not going
[00:19:00]
to grill you on sending
whatever type of flowers.
[00:19:03]
Yeah, it’s just my jam.
[00:19:04]
Just make all the flowers.
Yeah.
[00:19:08]
Yeah.
Anyways,
[00:19:10]
you know, it’s got to be every tiny little
detail bet is in there,
[00:19:15]
whether they have a garage,
whether it would be in their driveway.
[00:19:18]
We don’t allow tinting on the street.
I’m there.
[00:19:21]
I refuse.
It’s too dangerous for
[00:19:24]
your story everytime you become history.
So if you want know how much income you
[00:19:30]
made in a month or a year
with a bit of history, what kind of job?
[00:19:34]
Yeah, I know you’re thinking income
history of the customer like.
[00:19:37]
Well,
[00:19:39]
based on the jobs and stuff like that.
Yeah.
[00:19:42]
It’s always knows where they’re at.
[00:19:44]
You know, they can see
their financials on there.
[00:19:46]
They can they can see their job history.
[00:19:48]
How many jobs they did a month.
Right.
[00:19:51]
You know, and then at the end of the year,
[00:19:52]
you know, for their taxes, you know,
they just with the click of a button,
[00:19:55]
it lets them know how many total jobs they
did for the year and how much they made.
[00:19:58]
Yeah.
So just one second stuff.
[00:20:03]
So tell me from the tenters end,
[00:20:07]
do they get a text message or how do they
get notified that they get a job
[00:20:11]
or I guess it would be
a job offer, so to speak.
[00:20:14]
Yeah, yeah.
They here it did work
[00:20:17]
on the notification on the app and then,
[00:20:20]
you know, they pop it up and it says
whether there is a job available in their
[00:20:24]
area or whether they were
actually assigned a job or
[00:20:27]
whatever the case may be.
[00:20:29]
And then they click on it and it gives
[00:20:30]
them all the details about
what the year make and model of the car
[00:20:35]
is, which windows, whether it’s carbon or
ceramic film, whether the customer has
[00:20:39]
a garage or not, an electrical outlet
to plug into like the whole nine yards.
[00:20:44]
It lets them know the city, the zip code.
[00:20:47]
It won’t give the exact address or phone
[00:20:50]
number of the customer for safety reasons
until they actually accept the job,
[00:20:54]
but even then we mask the phone
number to protect the referrer.
[00:20:59]
All right.
[00:21:00]
So, you know,
if you put the job in the app, you know,
[00:21:02]
we don’t want that shinta just,
you know, calling the customer directly.
[00:21:06]
Don’t go through 10 where
it goes through me.
[00:21:08]
I’ll save you five bucks or whatever.
Right.
[00:21:11]
Right.
Yeah.
[00:21:12]
So we mask the numbers so they have
[00:21:13]
to call through the app,
but then they can click on the address.
[00:21:17]
But then once the job is completed,
the address disappears so they can’t go
[00:21:22]
back to that customer
or whatever, you know.
[00:21:25]
Right.
[00:21:26]
We have some things in place,
but all the details are there.
[00:21:28]
If they like what they see,
[00:21:30]
they want to take the job
and they do the job, it’s theirs.
[00:21:33]
And then you’ll get a notification
that your job was taken by someone
[00:21:37]
and it’s scheduled for whatever
time you get a notification.
[00:21:40]
When the job ends, it’s complete.
[00:21:42]
So if you want to follow up with your
customer, hey, how’d it go?
[00:21:44]
Whatever.
You know exactly when he’s finished.
[00:21:47]
And.
[00:21:47]
All right, so I have James,
the super awesome Tint Emporium.
[00:21:53]
A client reaches out to me, let’s just say
a phone call and says, hey, I got this.
[00:21:58]
Nineteen sixty six Chevy Caprice,
it needs its windows tinted.
[00:22:02]
And I’m like, oh my God,
you are two hours away from me.
[00:22:04]
I don’t want to deal with that.
Right.
[00:22:06]
So then I enter that job on tin work
[00:22:09]
and just finds a tenter essentially
in that area more or less.
[00:22:14]
Yeah.
[00:22:15]
And then I suppose I get notified
when a tinger accepts that job.
[00:22:18]
Yeah.
Mm hmm.
[00:22:19]
And then as far as pricing goes,
[00:22:23]
do some tenters charge different rates
or how does that work or is it just one?
[00:22:27]
Yeah, everyone in the work
agrees to a wholesale price.
[00:22:31]
Now,
talking about Tesla model three is
[00:22:33]
in classic cars, like,
you know what you’re talking about.
[00:22:35]
Obviously, there’s going
to be exceptions to the rule.
[00:22:37]
OK, but, you know,
the majority of the jobs,
[00:22:40]
when anybody joins the work, you know,
they agree to those standard rates.
[00:22:44]
OK, there’s the service fee.
[00:22:46]
Naturally, you know,
in order to afford the app, you know,
[00:22:48]
if there’s a service fee,
then that’s attached to that.
[00:22:51]
So for ninety nine percent of the vehicles
[00:22:55]
out there, you’re already going to know
ahead of time what it’s going to cost you.
[00:22:58]
And then you just add 50 bucks, 100 bucks,
whatever you can get away with.
[00:23:03]
Yeah, we got one call,
we got one customer.
[00:23:04]
He charges a thousand dollars
per model, three thousand.
[00:23:08]
And then, you know, we got wholesale.
[00:23:10]
So we like this guy make more than us.
Yeah.
[00:23:12]
Yeah.
We see
[00:23:16]
why he’s making money.
[00:23:18]
Is nothing wrong with making money.
[00:23:19]
So did he give you a thousand dollars
[00:23:21]
a day and then sit back and,
you know, and use the word.
[00:23:25]
Yeah.
All right.
[00:23:26]
He loves it.
[00:23:28]
Nice, you know?
All right.
[00:23:31]
So how tell me how the money works. Is
[00:23:33]
money go through to work
as far as the customer pain?
[00:23:37]
Yeah, it depends.
[00:23:39]
So every member has to keep a minimum to.
[00:23:43]
The dollar reserve.
[00:23:44]
OK, so it’s like a little little buffer,
[00:23:47]
you know, so if the customer wants to pay
with cash, say they want to pay one
[00:23:53]
hundred and eighty dollars cash and the is
only getting one hundred and ten dollars
[00:23:57]
of it know they’re immediately going
to owe us seventy dollars go down.
[00:24:02]
So then that gets taken out of their
[00:24:04]
reserve so that we don’t
have to chase them down.
[00:24:06]
The second they’re done
on rumors right now.
[00:24:09]
So see.
[00:24:10]
Five hundred dollars to chase
Chasez 70 down, right.
[00:24:13]
Yeah.
Yeah.
[00:24:14]
So then you say you know the the tent
where cost is 40, you know.
[00:24:19]
So then you know the referrer is going
[00:24:23]
to make 30 immediately as
soon as that job ends boom.
[00:24:26]
That goes into the referrers
reserve for their profit.
[00:24:29]
OK,
so then you can cash out any time you
[00:24:32]
want, just like Venmo
if it’s held in there,
[00:24:35]
and then you can click a cash out
button for it to go into your account.
[00:24:39]
OK.
Same with us.
[00:24:40]
You know, you can either keep it in there,
[00:24:41]
which we encourage, especially the tenters
to keep more than a two hundred dollar
[00:24:45]
reserve because just two cars
could burn through their reserve.
[00:24:49]
Right.
[00:24:50]
And so, you know, and then if the reserve
falls below 100, they’re not allowed to do
[00:24:55]
any more cars until they get low because
we don’t want them getting in the weeds.
[00:24:59]
Don’t we don’t want the money in the bank.
[00:25:01]
So we have those those things in place.
[00:25:03]
So it’s really better for them
to keep higher some with someone.
[00:25:06]
So I’m going to tell you why.
[00:25:07]
The bank account, we
[00:25:09]
they take some of the money you guys
do up to five hundred three thousand.
[00:25:13]
You’re now
[00:25:16]
going to get some money out of here.
[00:25:17]
Yeah, I just I also would like to know
[00:25:19]
your reserves like over
a thousand dollars now.
[00:25:21]
You want to let me.
[00:25:23]
Oh yeah.
OK.
[00:25:25]
I mean, it’s great.
[00:25:25]
It’s great that they trust us and that,
you know, is that they don’t they don’t
[00:25:29]
worry about it, but it
does fluctuate like that.
[00:25:32]
They know sometimes they leave it in there
[00:25:34]
because they know next week it could be
all cash and they could just
[00:25:37]
end up getting all of that
in cash from the customers.
[00:25:39]
So they just figure we’ll
just leave it in there.
[00:25:41]
It’s easier to right awayat this point.
[00:25:45]
They get, you know,
like I was talking about our window.
[00:25:49]
Ten brandao all out.
[00:25:51]
All our all the all the guys that’s in
[00:25:54]
all our houses out, they get
a super discount on ceramic feel.
[00:25:58]
Oh nice.
So they get in a bank like somebody like
[00:26:02]
we know companies they charge four hundred
dollars three fifty five hundred dollars
[00:26:06]
for ceramic fam and we charge
probably one hundred dollars.
[00:26:09]
Give us a hundred.
I’ll keep on it.
[00:26:12]
So that extra money.
[00:26:13]
Right.
Yeah.
[00:26:15]
We want to maximize.
[00:26:16]
Right.
[00:26:18]
Like all of the prices for you know,
because I also have to make sure
[00:26:23]
that whatever film the teachers
are using are good quality.
[00:26:28]
So I’m vetting all of these companies
right now finding out, OK, us.
[00:26:32]
Perfect segue.
[00:26:33]
I was going to ask you about
vetting centers instead of like
[00:26:37]
just some guy being like, yeah, sure.
Intense.
[00:26:40]
I got a hair and a spatula.
[00:26:42]
I can probably figure it out.
[00:26:44]
Yeah, right.
Yeah.
[00:26:45]
We’ve had some fun with that guy,
but we had the shop.
[00:26:49]
He was like, oh yeah,
I’ve got two years experience and then he
[00:26:51]
goes up to the other guy
just go on the inside or the outside.
[00:26:54]
Yeah.
[00:26:56]
That’s awesome.
Yeah.
[00:26:58]
They’re going to like get out of here
though is out there.
[00:27:02]
Yeah.
[00:27:02]
It was terrible but but yeah I’m vetting
all of the manufacturers right now to make
[00:27:09]
sure that Pittenger joins and they
say I use X, Y and Z brand.
[00:27:13]
I need to know that it’s
a certain quality gunnell.
[00:27:17]
So there’s there’s certain
lines that different
[00:27:21]
manufacturers are going to have
that are not going to qualify.
[00:27:24]
So bare minimum,
the carbon line or carbon,
[00:27:27]
we use kind of quotes just because it may
not technically be carbon,
[00:27:30]
but our standard line has to have
a lifetime warranty against puling,
[00:27:34]
bubbling and turning purple
doesn’t have to be fading.
[00:27:37]
And that’s all that reminds me.
[00:27:39]
Yeah, yeah, yeah.
We don’t want it.
[00:27:41]
You know, there’s there’s some lines out
there that it turns purple in a year,
[00:27:46]
you know, and we don’t want to be
dealing with the chief junk.
[00:27:50]
You know, we want to keep a certain
standard for that so that people feel
[00:27:55]
comfortable sharing jobs back and forth
because it’s their company on the line.
[00:27:59]
So we all have to stick
with those standards.
[00:28:01]
So
[00:28:02]
so, yeah, we’re working
with that right now.
[00:28:04]
But what I’m finding, they’re charging so
much and the rates are going up and up.
[00:28:08]
Yeah.
Because the shipment, they say, well,
[00:28:10]
we’ve got to try to pick
it out of that shipment.
[00:28:13]
I, we got to figure out some way to help
[00:28:15]
these guys because they, they,
they run out of fuel and then they got
[00:28:18]
to go four hundred dollars for fifty,
three hundred for a whole box of fuel.
[00:28:23]
So we say OK, well we have we we’ve been
blessed, you know, we may be income,
[00:28:28]
so let’s just get a lot of them without,
you know, just making them.
[00:28:33]
All right.
Yeah.
[00:28:34]
So ten work members are going
to get even cheaper pricing then.
[00:28:38]
But I mean, anybody can buy it, but,
[00:28:40]
you know, we’re going
to definitely give even deeper.
[00:28:42]
Discounts to the network members
now help encourage them all to
[00:28:48]
be part of the team,
and it sounds like the savings that they
[00:28:50]
would get from the film would more
than pay for utilizing didn’t work.
[00:28:53]
Oh, gosh.
Oh, OK.
[00:28:55]
Oh, yeah.
Yeah.
[00:28:57]
Oh, yeah.
[00:28:57]
The profit margins are fantastic
for tenters like all the guys in our app,
[00:29:02]
you know, we watch and we get so excited
we see how much money they make.
[00:29:06]
They can easily make
a hundred grand a year.
[00:29:08]
Oh, very cool.
You know, I mean, yeah.
[00:29:11]
So if there’s anybody watching this that’s
[00:29:12]
thinking, oh I might want
to go into the industry.
[00:29:14]
Yeah.
Come on out here.
[00:29:16]
I want to show you now.
Yeah.
[00:29:18]
It’s it’s a slam dunk.
Yeah.
[00:29:20]
All right.
Very cool.
[00:29:22]
Let me talk let me ask you the difference
[00:29:24]
between the ceramic tint and the carbon
tint, because I’m just a dude.
[00:29:29]
I’ve had vehicles tinted but outside
[00:29:32]
of the windows being darker
and achieving what I want.
[00:29:35]
Yeah, yeah.
[00:29:36]
I couldn’t tell you
what they put on there.
[00:29:38]
So just for the the listeners
and the viewers, just tell us,
[00:29:41]
I guess foundationally what
is the difference between.
[00:29:43]
Oh, that’s right.
You have some heat lamps.
[00:29:46]
People try to use the heat lamps
in show percentage of heat rejection.
[00:29:50]
All right.
[00:29:51]
You know, shade shade
plays a lot to do with it.
[00:29:54]
Dolfi, you go is going to have high heat.
[00:29:56]
You’ve got, you know,
all tan has an you beat protection.
[00:30:00]
We know that.
Well, like, they got a new type of film
[00:30:03]
called Manel Ceramic, you know, made out
of polyester film along with the glue.
[00:30:08]
And everything is together,
you know, the glue to die.
[00:30:11]
They’ve been together.
[00:30:13]
So so it gives it a better
heat rejection type film.
[00:30:16]
So
[00:30:18]
the average customer,
the average customer don’t know.
[00:30:22]
The company has to be honest.
You know,
[00:30:25]
the code has to be honest now because
the heat lamps,
[00:30:28]
even though you put the put the ceramic
and carbon there, you feel the difference.
[00:30:32]
But it still doesn’t give you
a true value of the heat rejection.
[00:30:37]
We know the rays from the sun
had different types of rays
[00:30:42]
hit the skin that UV rays and and our
and all the different types.
[00:30:46]
Yeah, I’m testing film.
[00:30:47]
I’m actually holding it up to the sun.
[00:30:49]
I have sensitive skin, so I’m holding
it up direct sunrays from my face.
[00:30:56]
Yeah.
[00:30:58]
So is the idea this ceramic is
generally better than carbon.
[00:31:02]
Oh way better.
Yeah.
[00:31:04]
And usually it’s better clarity as well.
All right.
[00:31:07]
I don’t like comparing HD
to Forte TV, you know.
[00:31:11]
All right.
[00:31:12]
Around here especially I would say,
gosh, maybe what.
[00:31:16]
Eighty percent of our customers
just upgrade to ceramic.
[00:31:18]
Yeah, they do.
A lot of customers upgrades to ceramics.
[00:31:20]
We got a good sales team here.
[00:31:23]
We explain it once we to break it down,
[00:31:26]
you know, telling the reasons and stuff
like that, you know,
[00:31:28]
the lifetime warranty, not a lifetime
warranty and faded and purple.
[00:31:33]
All right.
Move your date.
[00:31:35]
They like saying, OK, thumbs up
and they know we’re honest company.
[00:31:38]
We got a lot of reviews,
five star reviews.
[00:31:42]
Nice.
You know, we get we get people I get mad
[00:31:45]
at us because we can’t make it all,
you know, like I called.
[00:31:50]
I called.
[00:31:52]
We I might get an hour behind.
[00:31:54]
A thirty minute behind because we have
[00:31:56]
to each customer means something
very important to us.
[00:31:59]
Yeah.
Yeah.
[00:32:00]
But even in the office.
Yeah.
[00:32:02]
Customers will get mad if you’re not going
[00:32:04]
out to them that day or the next day
like wow, we need more attention.
[00:32:08]
This is an emergency.
[00:32:10]
I like it’s like yeah they’re going
to die if they don’t get it done before
[00:32:16]
they need to make it.
[00:32:19]
I’m like, oh my God.
[00:32:20]
Even during the pandemic, I mean,
it was just we didn’t really slow down.
[00:32:25]
I mean,
[00:32:27]
when those first stimulus checks came,
they treated it like it was a necessity.
[00:32:32]
Yeah, I guess so.
Get out like that.
[00:32:35]
You know, we need to get out of the way.
[00:32:41]
That is funny.
[00:32:43]
Different world.
[00:32:45]
So that is the ceramic tent easier to work
with or is it about the same as a carbon.
[00:32:51]
It can be the same.
[00:32:52]
It can be the same.
[00:32:54]
An experience Tegner
[00:32:57]
is easy for experienced tenno
amateur tenno.
[00:33:01]
It might be some different,
but experienced.
[00:33:03]
I can get in and not the right you know,
[00:33:05]
the two Clophill, which is all they got
Cognos Tupac down to like my my wife say
[00:33:10]
some covid fam can be hazy because what is
made out now to clear his family,
[00:33:16]
they make his dad because the dad,
the glue is all mixed in with the dad.
[00:33:20]
So that can be real clear.
[00:33:22]
But the only that problem with that,
it can turn purple quickly.
[00:33:25]
They give that the year stuff.
[00:33:29]
So manufacturers have that.
Yeah.
[00:33:31]
Yeah.
So it’s it’s not working out.
[00:33:33]
Yeah.
Yeah, it’s not working.
[00:33:34]
So we tried it.
We try to stay on the high quality side,
[00:33:38]
but we get we get a multiple we
get a lot of customers calling.
[00:33:42]
I mean a lot of.
[00:33:43]
So we can kind of pick
and choose what we want.
[00:33:45]
All right, what have been some
[00:33:47]
of the challenges that you guys had
to deal with with this app that you didn’t
[00:33:50]
necessarily anticipate
when you put it together?
[00:33:53]
I had no idea it was
going to take this long.
[00:33:57]
I mean, we worked on it for.
[00:33:59]
Well, yeah, but as far as is working
working with our our coder,
[00:34:05]
I think it was almost two years before
the first one launched a long time.
[00:34:11]
Yeah.
[00:34:11]
Because you got Bergsman you
got like bugs like crazy.
[00:34:14]
Now sort of one function like
my take over the other function.
[00:34:17]
It might not function properly.
[00:34:19]
You know, you got some you got some coders
[00:34:21]
and web designers that can make them
beautiful, but the functions don’t work.
[00:34:26]
Ohno.
[00:34:28]
But there’s no engine.
All right.
[00:34:30]
Yeah, exactly.
[00:34:31]
This code he has over,
he knows what he’s doing.
[00:34:33]
He’s real nice guy.
May have been.
[00:34:36]
You know, we can deal with other
people and website Binzel.
[00:34:39]
It works of good will push the button.
[00:34:41]
And we stayed in Lincoln and it
it’s not Lincoln.
[00:34:45]
So.
So, yeah.
[00:34:47]
So yeah.
[00:34:48]
So it just take a long time because
this is so is a humongous app.
[00:34:52]
All right.
It’s a humongous aspect to admits
[00:34:55]
that they get me to admit
that we had a recording.
[00:34:58]
You have everything.
I mean, I mean yeah.
[00:35:00]
I mean tracking systems, everything.
So yeah.
[00:35:03]
Yeah I can see where we’re going.
[00:35:07]
Yeah we have someone’s
freaking out going you know.
[00:35:09]
Is he on his way.
Is he on his way.
[00:35:11]
You know, with the click of a button we
can say Oh yeah,
[00:35:13]
he’s right around the corner from you,
he’s at the data and he’ll be Yes.
[00:35:18]
On this.
Yeah.
[00:35:19]
Oh yeah.
This can be like two blocks away.
[00:35:22]
Settle down at a light.
Exactly.
[00:35:24]
Yeah.
Yeah.
[00:35:25]
It saves time instead of having a call,
[00:35:28]
you know, the tinner and then they’re
like, oh I don’t know, I think I’m close.
[00:35:32]
I’m at you know, it’s like
that just takes too long.
[00:35:35]
So yeah.
[00:35:36]
As long as they’re using
the app then, you know.
[00:35:38]
Yeah.
Yeah we can.
[00:35:39]
All right.
[00:35:40]
So it’s the details, you know, I mean,
if if I wasn’t so detail oriented,
[00:35:46]
then, you know, I probably
wouldn’t have taken this long.
[00:35:48]
But there’s just so many
aspects and little tiny details that we’ve
[00:35:54]
just learned the hard way that, you know,
if you plan ahead of time and you get all
[00:35:58]
of that information at a time, you save
yourself a whole lot of headache, a bit.
[00:36:03]
If the Tinner knows exactly what they’re
walking into, you know,
[00:36:07]
with the whole scenario, then you can
prevent, you know, potential mistakes.
[00:36:11]
You know, like if they don’t have
[00:36:13]
a garage, we look the day before we
watched the hourly weather report
[00:36:18]
for that specific city and we
we check it ahead of time.
[00:36:22]
It’s Mei-Ling.
Yeah.
[00:36:24]
We manually do that to try and prevent,
you know, because everybody loses money if
[00:36:31]
they get there and then it’s too windy
and then realize what the heck we all got
[00:36:35]
in a garage that was sitting in a parking
lot at a grocery store, you know,
[00:36:40]
monitor everything for maybe so.
[00:36:43]
Yeah, we really try and always be
three steps ahead in the office.
[00:36:48]
You know, I have I have two full time
[00:36:49]
people plus me, and I’m trying to get
another person in the office as well just
[00:36:54]
to make sure that we really take care
of everybody and try and plan and prevent
[00:36:59]
as much as possible so that
the guys are rock stars.
[00:37:02]
You know, we were there manager.
So, you know,
[00:37:05]
we just want to make everything as easy
for them as possible because they’re
[00:37:08]
the ones, you know, breaking their
backs and yeah, right outside.
[00:37:13]
And, you know, like they’re the ones
[00:37:14]
with the massive skill that we
need to protect and take care of.
[00:37:19]
So where are the people that used to work?
[00:37:23]
The companies that you can work?
Where are they located?
[00:37:25]
Is it more or less West Coast
or does it go beyond then?
[00:37:29]
Yeah, right now we’re
in the greater Los Angeles area.
[00:37:33]
So it’s, you know,
all of the city and then the suburbs,
[00:37:36]
like all the suburbs
surrounding and all of that.
[00:37:39]
Even as far as Palm Springs,
[00:37:41]
we’ve got some people out there
and then Las Vegas is the other market.
[00:37:46]
All right.
[00:37:46]
We’re building right now,
OK, we’ll explore.
[00:37:50]
But an app is still you know,
we not cover the area.
[00:37:53]
We almost got almost three hundred
installers in asking for it in their area.
[00:38:00]
Yeah.
Yeah.
[00:38:01]
We don’t have the time.
[00:38:03]
You don’t have the resources.
[00:38:04]
So that’s that’s probably about a year.
[00:38:06]
Will we’ll franchise.
All right.
[00:38:08]
Tell me what the limitation is or what
[00:38:10]
the let’s say the biggest,
the largest limitation.
[00:38:13]
Well, the biggest thing is as well,
[00:38:14]
what I’m sorry I didn’t ask to answer your
question before about vetting the tenters.
[00:38:19]
Yeah, because anybody can say they
[00:38:20]
continue to personally need to see
their work person on the job.
[00:38:24]
We personally also got it
installer that has joined the app.
[00:38:29]
We have personally met them on a job,
[00:38:32]
watched them do the job, looked at their
work and made sure that they’re good now.
[00:38:37]
And if somebody joins and they have like
[00:38:39]
a ton of five star reviews or something,
then we may skip that process.
[00:38:45]
But a lot of tenters that are joining
the work, they don’t have those skills.
[00:38:51]
You know, they don’t even like
one of the last guys that join.
[00:38:54]
He doesn’t even have a Facebook
like he’s gone, not technology.
[00:38:58]
We only worked at a shop.
[00:39:00]
You know, they do they don’t teach
you how to be your own, you know?
[00:39:05]
Yeah.
Yeah.
[00:39:06]
And I’ve been working
for a guy making him rich
[00:39:10]
off on my own.
Exactly.
[00:39:12]
What do you mean you need
to know about business.
[00:39:14]
Yeah, yeah, yeah.
[00:39:15]
And it’s hard it’s hard to manage all
[00:39:18]
of that, you know, for a guy to branch
out on his own and have to learn.
[00:39:22]
I mean, that took us years.
[00:39:24]
So I mean, YouTube is is an amazing
resource, you know,
[00:39:28]
hours and hours and hours for us
to to really learn, you know,
[00:39:33]
all of that stuff about business,
every aspect of it and talk.
[00:39:36]
All right.
Yeah.
[00:39:37]
So and then it’s a long time.
[00:39:39]
And then trying to answer the phone and
give quotes while you’re renting a car.
[00:39:42]
If only there was a company
that could help them with her.
[00:39:45]
Yeah.
Yeah.
[00:39:48]
Funny,interesting.
[00:39:50]
So do you have certain locations
that you’re that around the roadmap
[00:39:54]
for targeting as far as cities
that you’re going after?
[00:39:57]
Or is it just see where
the quality centers are?
[00:40:00]
Because I imagine it makes more sense
to go after metro areas, right?
[00:40:04]
Yeah.
Yeah.
[00:40:05]
Major cities.
Yeah.
[00:40:07]
Yeah, definitely.
[00:40:07]
Once we franchise,
then we’re going to reach out to everybody
[00:40:12]
who’s already signed up and then let them
know about the opportunity to go out
[00:40:16]
and say, hey, if you want to have
to work Chicago or temp work Houston,
[00:40:21]
you know, then this is what it
would entail and you can start it.
[00:40:25]
And we’ve got all the resources
[00:40:27]
and the training on how to run everything
and all of that and then do it.
[00:40:31]
But there’s yeah, there’s just no way
that I can manage the entire country.
[00:40:36]
So everything is covered.
[00:40:37]
We trademark everything is covered,
which is all right.
[00:40:40]
You know, so that when we do store
because that’s first time actually
[00:40:45]
we franchise and we’re going to win
this fight is for you place.
[00:40:48]
So we set up.
[00:40:49]
But we just to figure out the bugs
in terms of we want our franchisees to be
[00:40:54]
successful, we don’t want
to sell them a franchise.
[00:40:56]
And they say you they
they haven’t had time.
[00:41:00]
So we put together Mannu
almost like a book.
[00:41:04]
So.
Sure.
[00:41:05]
Go there.
Yeah, we work out all the kinks first.
[00:41:08]
And so then.
Yeah.
[00:41:09]
Any issues that that come up,
[00:41:10]
it’s most likely we’ve dealt with it
and this is how we fixed it.
[00:41:15]
Yeah.
Yeah.
[00:41:15]
Systematize everything.
That’s the rule.
[00:41:18]
Yeah.
That’s perfect.
[00:41:19]
I love it.
So are you guys still operating a tent
[00:41:24]
I guess locally by you guys or is it
exclusive tent work stuff that you’re just
[00:41:28]
sending out and pulling
the strings on that puppet.
[00:41:31]
Yeah, well, we were feeding the tent work
jobs that we’re getting from our listing
[00:41:36]
like Tint L.A. and adult teaching
services and all the Saudi services.
[00:41:41]
Google, Yelp.
Yeah, got you.
[00:41:43]
Got a gang of stuff coming in and out.
[00:41:45]
We have a quick quote on our website.
[00:41:47]
We’ve got a lot of websites,
people very cool.
[00:41:50]
They do quick quotes, the quick quotes,
come go to email, then email feeds.
[00:41:55]
We feed the app through
the information, through email.
[00:41:58]
So they all day long.
[00:41:59]
Yeah, we got our phone.
[00:42:01]
We got our phone solid right now.
Yeah.
[00:42:03]
But we’re still waiting
to hear how it works.
[00:42:06]
It works.
It works.
[00:42:07]
So we got money.
Yeah.
[00:42:10]
Good.
That’s a good problem.
[00:42:11]
I love it.
Yeah.
[00:42:13]
Tell me how if I was a tinter how am I
going to hold you to try to get either
[00:42:17]
on the waiting list or
to get connected with
[00:42:20]
Tintwork.
[00:42:22]
Well, a lot of information
is on our website.
[00:42:24]
Tintwork.com.
So,
[00:42:26]
T-l-N-T-W-O-R-K.
[00:42:27]
So tintwork.com,
they can download the app.
[00:42:30]
It’s available for both iOS and Android,
you know, and that.
[00:42:35]
But there’s not too much you know,
[00:42:37]
once they sign up, then they don’t
get any more information than that.
[00:42:42]
Until we approve them.
They can’t immediately start.
[00:42:45]
Oh, I want this job and this job.
[00:42:47]
Right?
Yeah.
[00:42:49]
Yeah.
[00:42:50]
I have a hair dryer and a smile.
[00:42:52]
I can make anything happen.
[00:42:53]
Right, right.
[00:42:55]
Hair dryer and a smile, love it.
[00:43:00]
So there’s a lot of information.
Yeah.
[00:43:01]
On our website.
So that’s usually where I direct people
[00:43:04]
first is the terms
and conditions are on there.
[00:43:07]
You know, all the information and then
[00:43:09]
their vote for to get in their area
essentially is signing up for the tint work.
[00:43:15]
All right.
So once you get enough of them.
[00:43:17]
Exactly.
They need more than one.
[00:43:19]
Yeah, right.
Right.
[00:43:21]
Yeah.
So that’s going to help us then decide
[00:43:24]
which areas we want to try and
push first is depending on.
[00:43:28]
Oh wow, we got a lot. And my wife doing
instructional videos, that’s her background.
[00:43:33]
All right.
[00:43:35]
So if you’re doing instructional videos so
they can get you, they can click on its
[00:43:39]
own instructional videos and give them
instructions on how the app is operated.
[00:43:44]
Yeah,
[00:43:45]
it’s really easy.
[00:43:47]
I mean, everyone’s been I mean,
even our guys that aren’t techie have
[00:43:52]
real easy.
So.
[00:43:53]
All right.
[00:43:53]
So if I understand this correctly,
if I was a guy that was working at a place
[00:43:58]
doing tint and I wanted
to go off on my own.
[00:44:00]
Yes.
As long as I get in a city that you guys
[00:44:02]
are working on and I get signed up
with Tintwork,
[00:44:05]
I wouldn’t necessarily have to worry about
marketing and all that other
[00:44:08]
more or less business stuff,
for lack of a better phrase.
[00:44:11]
Yeah, as long as I’m good at tint
and doing what I do,
[00:44:14]
I’ll be getting work through to work
and I can just work my magic that way.
[00:44:19]
Yeah.
Oh yeah.
[00:44:19]
Yeah.
If, if a tinter
[00:44:21]
was good and they were in the L.A.
[00:44:23]
area and they called me right now like as
soon as we’re done with this interview
[00:44:27]
and signed up, then we would probably say,
hey, what are you doing in an hour.
[00:44:32]
You have that many jobs coming in?
Oh yeah.
[00:44:34]
We’re turning down 5
to 10 jobs a day. Like we we.
[00:44:38]
Oh, my gosh.
More tinters.
[00:44:40]
Yeah.
Yeah.
[00:44:41]
Only reason we turn down, only reason we turn down
[00:44:44]
but we have to see a little bit
[00:44:45]
of advertising once we
cut the north back up.
[00:44:48]
You know, just I mean,
we get 150 calls a day easy.
[00:44:52]
Wow.
[00:44:53]
We had to cut, you know, down a little
bit with people getting angry at us.
[00:44:56]
All right.
Well, we can’t be there.
[00:44:59]
You need to get more people.
You need to do this.
[00:45:03]
They tell us how to run our business, customers.
[00:45:05]
Oh, everybody’s got business advice,
whether they’ve had a business or not.
[00:45:08]
Right.
Yeah.
[00:45:09]
Let me tell you how you should do it.
Yeah.
[00:45:12]
Yeah.
Ah, they tell us all.
[00:45:13]
But this car is easy.
You can squeeze this in.
[00:45:15]
Oh well if it’s easy you do it.
[00:45:19]
Just paint them.
[00:45:21]
I just text them an emoji.
[00:45:26]
That’s awesome.
[00:45:27]
They had a super cool.
[00:45:28]
Well Pam and Paul, thank you
so much for being on the show.
[00:45:31]
Tell us that website one more time,
if you don’t mind.
[00:45:35]
Tintwork.com.
[00:45:35]
So T-I-N-T-W-O-R-K, Tintwork.com.
Awesome.
[00:45:40]
I love it.
[00:45:41]
Thank you guys so much
for being on the show.
[00:45:42]
You guys are in the L.A. area,
[00:45:44]
so there’s tinters around there that want
to jump and start their own gig or if they
[00:45:48]
already have their own gig and they
want to get some more work.
[00:45:50]
Pam and Paul are there to help them out
[00:45:52]
essentially is what it
comes down to, right?
[00:45:54]
Yeah, yeah.
And Las Vegas and Palm Springs area.
[00:45:57]
Yeah.
[00:45:59]
L.A. is the busiest Los Angeles’s
busiest. Will soon to be the world.
[00:46:03]
So I love it.
[00:46:07]
This has been
Authentic Business Adventures.
[00:46:08]
The business program brings you
the struggles stories and triumphant
[00:46:11]
successes of business
owners across the land.
[00:46:14]
We are underwritten locally
by the Bank of Sun Prairie.
[00:46:17]
If you’re listening to this on the web,
[00:46:18]
which you probably are, please do us a
huge solid
[00:46:21]
give us a thumbs up,
subscribe, and of course,
[00:46:24]
share with all your entrepreneurial,
especially your tint friends.
[00:46:28]
My name is James Kademan
[00:46:29]
and Authentic Business Adventures is
brought to you by Calls On Call offering call
[00:46:33]
answering and receptionist services
for service businesses across the country
[00:46:37]
on the web at callsoncall.com as
well as Draw In Customers Business
[00:46:42]
Coaching offering business coaching
services for entrepreneurs looking
[00:46:45]
for growth on the web
at drawicncustomers.com.
[00:46:48]
And of course The BOLD Business Book
[00:46:50]
a book for the entrepreneur in all of us
available wherever fine books are sold.
[00:46:54]
We’d like to thank you are wonderful
[00:46:55]
listeners as well as our
guest Pam and Paul from Tintwork.
[00:46:59]
Pam and Paul, if you can do me a huge
[00:47:00]
favor and tell me that website
one more time. Tintwork.com.
[00:47:04]
It’s almost too easy. Tintwork.com
[00:47:08]
Past episodes can be found
[00:47:09]
morning, noon, and night and podcast
link found at DrawInCustomer.com.
[00:47:13]
Thank you for listening.
We will see you next week.
[00:47:14]
I want you to stay awesome.
[00:47:16]
And if you do nothing else,
enjoy your business.