Susan A Marshall – The Backbone Institute

We have all come across people that just seem to need to learn how to stand up for themselves and for others.  Sometimes, we may even come across that way.  What is the answer?  How do you become more confident in a professional setting without becoming arrogant?
We, as business owners, walk a fine line between commanding the respect necessary to get stuff done and still maintaining the empathy needed to make sure you keep the culture of your business welcoming.  Susan A. Marshall knows just how this works and she makes a living helping businesses of all sizes accomplish this challenging task.
Susan also wrote a few books, including Life, Be In It, Of Beauty and Substance and How to Grow a Backbone.
Listen as Susan explains some tips on growing (or keeping) your backbone in business and life.

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