It seems that not a day goes by in business that a challenge is not presented. Some problem or dilemma that you never saw coming. Many times you can just brush it off, resolving the situation quickly and calmly. But every once in awhile you find yourself in the eye...
I was speaking with a coaching client that is looking to grow his business. I was reminded how some people measure success that clearly puts them at odds with what they can control. The point of this story is to measure success in ways that you can control. After...
The number one characteristic of a field service employee is communication. Communication comes before technical skill and even appearance, though those are important. The name of the game with service employees is that they have the trust of their customers. The best...
Often when we meet with potential business coach clients, I get asked, “Why do I need a business coach?” The answer, as you can imagine, is specific to each individual small business owner. For example, it is possible and even likely that you know what to do in...
Holy cow, my to-do list is so large! Every morning I throw together a to-do list and I have about 50 gazillion things. Then I only get three of those things done and it’s like I’m a failure. Then I realize I’m doing it all wrong, my to-do list does not need to be that...
How many times have you been disrespected? You could count the times that your spouse said something that was not the nicest thing to say at the time, or you could count one of your kids illustrating how unaware they are in regards to exactly how much you do for them....
