The number one characteristic of a field service employee is communication. Communication comes before technical skill and even appearance, though those are important. The name of the game with service employees is that they have the trust of their customers. The best way to do that is through confident and intelligent communication. I actually made a quick video about this a few months ago: https://www.youtube.com/watch?v=YBAR6wT9o5g Hopefully you find this information helpful for your business. I sincerely appreciate your consideration. Bio: My name is James Kademan, I was the owner of Doc Jams Printer Repair for almost 8 years. I started Calls On Call to solve some of the communication issues for service businesses.
James is a Business Coach and Mentor for Draw In Customers Business Coaching in Madison, Wisconsin. He loves watching his clients employees improve and grow with the company. He blogs to the world at www.drawincustomers.com. If you are considering hiring a business coach, take a moment to call James at (608)210-2221.
