Business Insights

The number one characteristic of a field service employee is communication. Communication comes before technical skill and even appearance, though those are important. The name of the game with service employees is that they have the trust of their customers. The best...

Often when we meet with potential business coach clients, I get asked, “Why do I need a business coach?”  The answer, as you can imagine, is specific to each individual small business owner.  For example, it is possible and even likely that you know what to do in...

Holy cow, my to-do list is so large! Every morning I throw together a to-do list and I have about 50 gazillion things. Then I only get three of those things done and it’s like I’m a failure. Then I realize I’m doing it all wrong, my to-do list does not need to be that...

How many times have you been disrespected? You could count the times that your spouse said something that was not the nicest thing to say at the time, or you could count one of your kids illustrating how unaware they are in regards to exactly how much you do for them....

I work with a lot of business owners.  Like you, I work with small business owners in my business life as well as my personal life.  Every once in a while I want to grab them by the shoulders and try to snap them out of whatever delusion they are seemingly in.  Life...

Read time: 2 minutes 14 seconds Have you ever met someone and later thought, I should meet that person for coffee.  You know, get to chat with them for longer than 5 minutes to find out what they do more in depth than the simple conversation you shared exposed.  You...

You’ve seen them all over the place.  Well, actually, you haven’t.  You know I am talking about people.  Real, live, able to help you people.  It seems that since the dawn of cutting costs to save a company was the thing to do a few years ago, new technologies have...

I remember when I first started my original business.  I was working hard, making some cash and enjoying chasing the dream.  One day it dawned on me that I was chasing a dream that was never really defined.  The dream was to start a business.  I made that dream a...

A funny thing happened the other day.  You know that most funny things happen the other day, not this day or that day.  The other day.  Anyways, I was speaking with a client and they mentioned that it is so sweet to have a business coach right here in Madison,...

These blogs all start the same. I meet with a client and everything is going smoothly. Ideas are flowing and the energy in the room is electrifying. Then I ask about something that flips a switch in them, either good or bad. This time I asked about their pricing....