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“It only grows in two spots as you may or may not know. It's got to be damp and it's got to be dark, right?”
— Kyle Eberts
Kyle Eberts of Crew Restoration and Construction in Sioux Falls, South Dakota explains how insurance claims for water, fire and mold damage really work, and how he hires and keeps a happy team.
Kyle walks through what happens after a burst pipe or a smoky kitchen fire, who calls the insurance company, and why he takes jobs from demolition all the way to the final cleaning. You'll hear how mold is contained with negative air, why the same steps apply to lead and asbestos, and what a line of sight state means when only part of a house gets paint.
We also dig into the business side: leaving a franchise after a few months, why the 24-7 schedule is hard on a crew, and how plumbers, property managers and insurance agents become the referral sources. Kyle shares how he recruits employed top talent, hires slowly, and uses AI for both estimates and hiring.
If you own a service business, rent out property, or just want to know what to do when the basement floods, this one is full of plain-spoken, practical answers.
In this episode
- 00:00 Teaser and welcome to Kyle Eberts
- 03:11 What a restoration company actually does
- 07:17 Starting out in a franchise and leaving
- 13:14 Hiring and training restoration technicians
- 20:30 How the Crew name was chosen
- 21:23 Restoration equipment costs and barriers
- 24:28 Plumbers and property managers as referrals
- 32:48 Contents coverage and AI estimating
- 36:56 Line of sight rules and insurance adjusters
- 41:05 Choosing a local restoration contractor
- 44:41 How mold grows and gets removed
- 51:41 Trauma cleanup and sewage damage
- 54:55 Filing a claim and mortgage company delays
About Kyle Eberts
Kyle Eberts is Crew Restoration and Construction.
